Following the Government’s announcement on Saturday, I wanted to give you a quick update on how we’ll continue to support you throughout lockdown whilst adhering to the new rules.
Firstly, up until 5th November, we’ll be operating as normal. We’ll continue to welcome customers to our showroom and prep centre, and continue to operate in the same safe manner we have done for the past few months.
However, from 5th November until further notice, things will change a little.
You can still lease a vehicle online or over the phone, just as you’ve always been able to, and our manufacturer-trained technicians will still be on hand for your services, MOTs or any other work needed.
But, unfortunately, from 5th November, we won’t be able to welcome our customers inside our state-of-the-art showroom.
If you already have an order in place with us, you’ll be glad to hear that nothing will change.
We’ll be adding to our delivery team this week to ensure we can continue to provide you with the highest levels of service over the coming period.
And if you already have a delivery date in place with us, you can still expect to receive your vehicle on that day.
We’ll also still be able to offer vehicle collection at our showroom beyond 5th November, albeit all deliveries will take place in a designated, COVID-safe handover bay with social distancing measures and masks worn throughout.
As all collections will take place outside the showroom, it might be wise to bring a coat.
Of course, if you have any further questions, please don’t hesitate to get in touch with a member of our team either over the phone, via email, through live chat or on social media.
– Open as usual until 5th November
– Can still lease a car online or over the phone from 5th November
– Preparation Centre open as usual to ensure your new vehicle arrives safely and in pristine condition
– Your new car will be delivered to your address or you can collect it from outside our showroom in one of our COVID-safe handover bays
– Current orders not affected
I’d like to thank you for your understanding and patience throughout what is a difficult time for everyone.
Stay safe.
Tom Preston
Director
Hippo Motor Group
