Hippo Motor Group is seeking a highly motivated and experienced Workshop Controller to join our busy workshop. The successful candidate will play a crucial role in managing the day-to-day operations of the workshop, ensuring maximum productivity, quality, and customer satisfaction. This role requires a strong leader who can effectively motivate, coach, and develop their team while maintaining high operational standards and achieving set targets.

Workshop

Department

38k Basic OTE 45k

Salary

Full Time - Permanent

Employment Type

Job Reference

Assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
Distribute and control the issuance of work to technicians, ensuring quality and efficiency are maximized across the workshop.
Lead, motivate, coach, and develop the workshop team to ensure they meet daily performance objectives and exceed customer expectations.
Ensure the team fulfils their bonus commitments by monitoring performance and providing support where needed to meet targets.
Take ownership of personal targets and objectives, contributing to the overall success of the workshop.
Oversee the accurate completion of all relevant documentation for each repair, ensuring compliance with company standards and regulations.
Ensure a safe working environment is always maintained, in line with the company’s standards and health and safety regulations.

Proven experience in a workshop environment, ideally within the motor industry.
Strong leadership skills with a track record of motivating and developing teams
Excellent organisational skills with the ability to manage and distribute workloads efficiently.
Solid understanding of health and safety regulations.
Ability to work under pressure and meet deadlines while maintaining high-quality standards.
Strong communication skills, both verbal and written, with the ability to liaise effectively with team members and customers.

Lunch on Hippo when passing probation.
Departmental incentives
Works social events
2 years’ service- an additional day annual leave and £100 meal
5 years’ service- 2 additional days annual leave and access to private health care
10 years’ service- 3 additional days annual leave and a voucher
Employee of the quarter scheme
Refer a friend scheme.
Time for you- the opportunity to earn up to 4 early finishes/late starts per year.
Internal development and progression opportunities
Hippo Legends scheme
Eye care vouchers
Access to BEN the employee wellbeing support service

Workshop Controller

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