Position: Enquiry Management Team
Department:              Sales
Reference:                  AMS001
Employment Type: Full Time – Permanent
Salary: OTE £21000

Due to our rapid expansion and an internal promotion Hippo Motor Group are looking for a someone who is motivated and enthusiastic to join our Enquiry Management Team. We are a successful multimillion pound family run business who specialize in leasing new and used cars. The Enquiry Management Team work to ensure each of our customers is contacted as efficiently as possible after making their enquiry and that they receive the best level of service from the very first contact. Due to Hippo’s success we are currently in the middle of a massive expansion with our prestige showroom and sales office doubling in size. This provides an amazing and exciting opportunity for the successful candidate to be part of as well as working in a multimillion pound showroom. Hippo value every member of staff to ensure the best working environment and progression of our staff, so if you don’t want to miss the chance to be part of our fabulous team please see further details below and how to apply.

Key Responsibilities

  • To be the first point of contact for our customers
  • To ensure all customers are contacted and assigned to an available Account Manager
  • To ensure all customer contact is followed up in order to maintain our CRM system.
  • To hit minimum performance targets
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Follow all company procedures
  • Adhere to the FCA rules and guidelines
  • To treat your colleagues and the work place with respect
  • To offer our customers a high level of service and maintain good customer satisfaction and retention*Responsibilities could change or just include SOME of the above

Preferred Experience

  • Customer service
  • Previous experience of working in a call center
  • Experience working to and hitting performance targets

Skills Required

  • Excellent communication skills
  • Professional and friendly telephone manner
  • Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
  • Self-motivated, driven and passionate about your role
  • Organisation and the ability to manage numerous tasks at one time is vital

Benefits

  • Chance to work in the first state of the art body shop system in the UK
  • 30 days annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Excellent incentives
  • Priority tickets to the fantastic Hippo Motor Group VIP box at Manchester MEN arena
  • Access to Perk Box – Cinema, Gym discounts, Free mobile phone insurance and many more
  • Great Staff rates on Car Finance
  • Friendly and supportive Work Colleges and Management
  • Regular staff socials
  • Birthday off after 2 years plus 2% pay rise and £100 Meal voucher
  • Company Pension scheme

About Us

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. We look forward to hearing from you

mercedes a class range rover evoque hippo motor group

Please upload your CV here:
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By |2019-01-17T16:42:17+00:00January 16th, 2019|Categories: Careers|